I can’t get into my workspace#
Use the exact email address on your invitation. If the sign-in page shows Check your email and says an invitation was already sent to your address, open the link in that email or choose Resend invitation email. Ariyel resends an invitation at most once every 10 minutes, and sends one address at most five invitation emails in any 24 hours, across all its invitations; the screen says it sent the invitation again either way, so check spam and wait before trying again. If it’s still missing or expired, ask an owner or admin to review the pending invitation.
An invitation link lasts 7 days and works once. A link that has expired or was already used says That invitation expired (if you already joined with that link yourself, for example right after confirming your email, it says You have joined — taking you in… and opens the workspace instead); a revoked or incomplete link says That link is not valid. Ask whoever invited you for a fresh link. If you open an invitation while already signed in, it shows the address it was sent to and the one you’re signed in with. They must match, or the Join <workspace name> button fails with This invitation was sent to a different address. Sign out, then open the link again and use the invited address. The button can also fail with That invitation has already been used, or with That invitation is no longer valid when the person who sent it is no longer an owner or admin of the workspace (for an owner invitation, no longer an owner); ask a current owner or admin for a new one. That invitation has expired means it ran out after the page opened; ask for a fresh link. This workspace is suspended. Contact Educo. means the workspace is paused; email hello@ariyel.io.
When logging in, That password isn’t right. Try again or reset it. covers a wrong password, and Confirm your email first. Open the link we sent you, then log in. means the address hasn’t been confirmed yet. At the two-factor step, That code didn’t work. or That code took too long. means you should enter the newest 6 digits from your authenticator app; Your log-in timed out. Go back and log in again. means start over. If Ariyel shows We couldn’t confirm it’s you after your password, choose Try again.
If you already have an account but forgot its password, enter your email, choose Continue, then Forgot password? and Send reset link. The emailed link opens Choose a new password; use at least 12 characters. If activating, joining, or choosing a new password says Choose a stronger password. A longer, less common one works best., length alone wasn’t enough for that password; pick a longer, less common one. With two-factor authentication on, Save first shows Confirm it’s you for the 6-digit code from your authenticator app; once the code is right, the password saves. Saving also signs out your other sessions; access there lasts until their tokens expire, and this session stays signed in. If the password saves but your other sessions can’t be signed out, it says Your password was updated, but we could not sign out other sessions. Retry, or continue with your new password.; choose Retry signing out other sessions or Continue anyway. Otherwise Password updated stays on screen until you choose Open your workspace. This reset link has expired. Ask for a new one from the log-in page. means requesting a fresh link; That’s already your password. Choose a new one. means picking a different password. Too many attempts. Wait a few minutes, then try again. means exactly that.
A waitlist screen (You’re on the list) means a workspace is not ready for that address; it is not a password error. If you expected an invitation, choose Use a different email and enter the invited address, or ask for a new invitation: an expired one no longer counts. If creating your account fails with Ariyel is invite-only. Contact Educo if you should have access., that address has no workspace waiting for activation and no invitation that still works—for example, the person who invited you is no longer an owner or admin. Ask a current owner or admin for a new invitation.
After you sign in, a few screens explain what is wrong:
- Workspace suspended. Your sign-in worked, but the workspace is paused. Your data is kept. Contact Educo to restore access; signing in again won’t change it. The only action is Sign out.
- That workspace is not available. The address names a workspace that doesn’t exist or that you haven’t been added to. Choose Go to your workspace, or check the link with whoever sent it.
- Something is missing. Your login isn’t attached to any workspace, for example after you were removed. Ask an owner or admin to invite you again.
- Could not load your setup. Choose Try again, or Sign out.
I can see a page but can’t edit#
Check your role in Settings → Members, where your own row is marked (You); only an owner or admin can change it. Members can view settings without being able to change workspace configuration. Contacts, Deals, Tasks, and Fulfillment also have object-level permissions. Members cannot publish workflows or sequences, and cannot create or edit courses.
You do not have permission to do that. means your role or object permission refused the change. If a banner says Permissions could not be loaded. Some actions may be unavailable., choose Retry: until your permissions load, members get read-only Contacts, Deals, Tasks, and Fulfillment.
Creating an access token, creating or testing a webhook, inviting an owner, changing someone’s role to or from Owner, and deleting the workspace always need two-factor authentication. If an error starts This needs two-factor authentication, turn it on under Settings → Profile → Two-factor authentication, then try again. Once it’s on, removing an owner, managing a sending domain, and deleting your own account also ask you to verify your sign-in with it.
If a save reports an error, don’t assume it persisted. Keep a copy of any unsaved writing before refreshing, and use the retry action when one is offered.
A contact or deal seems to be missing#
- Confirm you’re in the correct workspace—switch from the company-name menu if you belong to more than one (see Find your way around).
- Clear the current search and check filter conditions or the saved view you opened. The page may have opened on a filter saved for everyone: the toolbar then shows Saved for everyone, and Clear all shows the full list (see Filters and views).
- On Deals, check whether View settings hides a stage.
- Try Quick actions to search for the person or opportunity. Matches start from the second character you type.
A record may also have been deleted or become inaccessible; its page then says This contact is gone or This deal is gone. If it instead says Could not load this contact or Could not load this deal, the record wasn’t fetched, not deleted; choose Try again. A link is not proof that you still have access. Don’t recreate it until you’ve checked with a teammate.
Google email or calendar isn’t up to date#
If emails aren’t syncing or meetings are missing, check Settings → Email and calendar accounts. Syncing means the initial import is still running; In sync means it finished. For Sync failed or Revoked, open the account’s options menu, choose Reconnect, and sign in with the same Google address. That is a different Google account, so it was not reconnected means you picked another address. Google account could not be connected. Try again. means the connection didn’t finish.
Check the selected import window, blocklists, and sharing settings before assuming a message should appear. The import window is fixed for each connection; to change it, disconnect and connect again. See Email and calendar.
A sequence, workflow, or report isn’t doing what I expect#
For sequences, check that it is published and Enable sequence is on, then check recipients, sender setup, and the verified sending domain. A held recipient shows why on the Recipients tab, for example Needs a sending domain or Sender has no mailbox. Addresses suppressed, blocklisted, or unsubscribed from marketing in your workspace cannot be sent to. For workflows, check that it is published and Enable workflow is on—a new workflow starts switched off, publishing doesn’t turn it on, and only an owner or admin can switch it—then read its Runs. Failure emails go only to the workflow’s creator, while Get notified when this workflow fails is on. Workflows do not have a send-email action. Reports need a valid source, scope, and configuration; a loading or failed value is not zero. A number that can’t load shows a dash with Unable to load report totals. and Retry.
Follow the dedicated guides for Sequences, Workflows, or Reports before changing live settings.
I can’t find Ask Ari on a contact or deal#
Ari’s summary card is on the Overview tab of a full contact or deal record, not in the side preview. Summaries are on in every workspace, with no switch to turn them off. If the monthly Ari Credits allowance is used up, Ask Ari and Refresh are unavailable until the reset date the card shows, the 1st of the month (UTC). A record without a summary says Monthly limit reached; on one that has a summary, the footer says the workspace has used its Ari Credits.
Lead strength is missing, or a label looks wrong#
Lead strength is on in every workspace, and every contact gets a label. If the column is missing because you had already changed your own Contacts columns, add it with Add column at the end of the table. Not rated yet means Ari has not reached that contact—common on a long contact list, or once the workspace’s monthly lead-check allowance is used up; checking resumes after the reset date shown under Credit allowance on the Lead strength settings page. Not enough info yet means there is too little on the record to judge. If a label looks wrong, check the record first: Ari rates what is written there, and re-checks minutes after it changes.
A notification didn’t reach me#
- You never get a notification for your own action, such as moving your own deal or assigning yourself a task.
- Check Settings → Notifications. Each row has separate Email and App checkboxes, and your choices apply to you in the current workspace only. See Your account & preferences.
- The bell beside Quick actions shows the current workspace only; switch workspaces to see another’s. It shows your newest 50, and a dot, not a count, marks unread ones.
- If the bell or Settings → Notifications shows an error, choose Retry. A change that failed to save hasn’t taken effect.
- Notification emails come from Ariyel, so check spam. If your address bounced or was marked as spam, the workspace stops mailing it. You can see it under Settings → Sending domain → Suppressions (see Sending domain), and an owner or admin can remove it there.
A page won’t load or looks out of date#
Your own changes appear right away. A teammate’s change can take a few minutes to reach a list, count, or report you already have open; switching back to the tab or reloading the page checks sooner. After five minutes without activity, Ariyel pauses background refreshes and catches up as soon as you use it again.
When a list or record can’t refresh, a red notice below the toolbar at the top right says what failed and why; choose Try again. If a page says Could not load this view, check your connection and choose Try again. If Ariyel was just updated, choose Reload app to get the latest version.
Ask for help with useful context#
Email hello@ariyel.io—also the way to reach Educo about access, a suspended workspace, Ari, or an allowance—with your workspace name, the page you were on, what you expected, and the exact error. Include the time and timezone if the issue involves a send or sync. Crop or redact screenshots before sharing.
Never send passwords, authenticator codes, setup keys, API tokens, private invitation links, or unnecessary customer data. For data-handling terms, use the published Privacy Policy and Terms of Service.