A sequence sends scheduled email steps to enrolled contacts. It is separate from one-to-one Gmail messages and from workflow execution. Prepare the sending setup before enrolling people, then use the recipient journey to check what actually happened.
Prepare domain and sender#
An owner or admin must configure a domain in Settings → Sending domain, add the displayed DNS records, and check verification. Domain management requires a two-factor-authenticated session. The sending domain must be both Verified and the workspace default; a pending domain is not enough.
Connect the intended sender's Google mailbox under Email and calendar accounts, then choose that member in Replies go to. Sequence mail leaves from your workspace domain, while replies go to the connected mailbox. It never falls back to Ariyel's sending address or an unconnected profile email.
Write and publish the sequence#
- Open Sequences, choose New sequence, and name it.
- Add email steps with subjects, bodies, and delays. Use supported email variables rather than internal record mentions.
- Review the sending window, timezone, weekday restriction, sender, and exit settings.
- Have an owner or admin publish the sequence, then turn on Enable sequence when ready to send.
Publishing requires at least one step and a verified default domain. Day delays are calendar-day delays adjusted into the allowed sending window, not a promise of that many business days.
Enroll and follow contacts#
Open Recipients and choose Enroll recipients. Select an existing contact; someone already active in this sequence is excluded. Enrollment needs a published version and sender, and suppression or blocklist rules can prevent it. A visible contact is not a guarantee that mail can be sent.
Select a recipient to inspect confirmed sends, future steps, hold or exit reasons, and the version they follow. Use Exit to stop an active recipient. Insights summarize active, finished, and exited enrollments.
Understand changes and holds#
Each enrollment keeps the published steps and settings it started with. Publishing edits affects new enrollments, not existing journeys. Switching the sequence off blocks further sends; a message already handed to the mail provider can still complete.
A hold means an active recipient cannot currently send—for example, because the domain or sender mailbox is unavailable. Check the displayed reason rather than assuming Active means delivering. Some holds do not automatically recover; do not repeatedly enroll or promise a resend without checking the journey.